What types of roles are you looking for?

I'm open to customer service, administrative support, healthcare front office, and call center roles. I've worked across all of these environments and can step in quickly. Remote and hybrid positions are both great fits for me.

Do you have experience in healthcare settings?

Yes — I've worked as a receptionist at two different healthcare facilities, Pro Sports & Elite Rehab and Treasure Coast Community Health. I handled patient intake, scheduling, payment processing, and records management in both. I understand the pace and the accuracy requirements that come with that environment.

What kinds of call center work have you done?

I've handled high-volume inbound calls in two different contexts — general customer service at Southwest (Airlines) and benefits and 401(k) support at Alight Solutions. Both required fast documentation, compliance awareness, and the ability to manage complex or frustrated callers professionally.

How soon are you available to start?

I'm currently available and can start quickly. I don't need an extended notice period. If you're working against a timeline, let me know and we can make it work.

What does your ideal work environment look like?

I do my best work in organized, fast-moving environments where the expectations are clear and the team takes customer experience seriously. I value managers who communicate directly and teammates who hold each other accountable. I thrive whether working independently in a remote setup or as part of a tight in-person team.

Open to Opportunities

Customer Service Pro,7+ Years Experience,Ready to Deliver

I've spent over seven years handling high-stakes customer interactions, from high volume calls at Southwest to patient intake at Treasure Coast Community Health. I keep calm under pressure, I document accurately, and I leave every customer better off than I found them.

Get In Touch 📄 Resume

📞High-Volume Call Center Ops

🏥Healthcare & Patient Support

💼Benefits & 401(k) Navigation

📍Valdosta, GA — Remote-Ready

✅Scheduling & Records Management

About Me

I've built my career in environments where the stakes are real: patients checking in for care, customers navigating confusing benefits, callers who need help now. Across healthcare, financial services, and telecom, I've learned how to meet people where they are and get things resolved.

At Southwest, I handle high-volume inbound calls every day while maintaining accuracy and keeping customer satisfaction standards high. Before that, at Alight Solutions, I helped people work through complex 401(k) and benefits questions — work that required both patience and precision.

Earlier in my career I managed front desk operations at two healthcare facilities, handling scheduling, patient intake, and records management for busy clinical environments. I also spent three years as a Store Manager at MetroPCS, where I ran daily operations, supervised staff, and kept both inventory and customer experience on track.

I'm looking for a role where I can put that range to work — customer service, administrative operations, healthcare support, or any setting that values someone who shows up organized, communicates well, and takes ownership of the experience from start to finish.

📍 Valdosta, GA

💼 LinkedIn Profile

Experience

Southwest

Customer Service Representative

2022 – Present

📍 Remote

Handle high-volume inbound calls, resolving customer inquiries, account changes, and complex issues in a fast-paced remote environment. Maintain thorough documentation of every interaction while consistently meeting professionalism and satisfaction standards. Trusted to manage difficult calls independently and bring them to a positive resolution.

Alight Solutions

Customer Service Representative

2021 – 2022

Supported customers navigating 401(k) accounts, benefits enrollments, and account-related questions in a high call volume environment. Maintained accuracy and compliance while helping people work through layered, often confusing financial and benefits topics. Balanced speed and care to keep satisfaction high on technically complex calls.

Pro Sports & Elite Rehab

Receptionist

2019 – 2020

Managed front desk operations for a busy rehabilitation clinic, including patient check-in, appointment scheduling, and records management. Coordinated daily appointment flow to keep the clinic running on time and supported both clinical staff and patients throughout each visit. Maintained accurate patient documentation in a regulated healthcare environment.

Treasure Coast Community Health

Receptionist

2018 – 2019

Provided front-office support in a high-traffic community health setting, handling patient intake, payment processing, appointment scheduling, and data entry. Ensured records were accurate and organized across a heavy daily volume of patient interactions. Delivered consistent, professional service that kept the front office running smoothly.

MetroPCS

Store Manager

2015 – 2018

Oversaw all daily store operations including staff supervision, inventory management, and customer service delivery across a three-year tenure. Built and maintained a team culture focused on product knowledge, professionalism, and problem resolution. Managed sales processes, store organization, and escalated customer issues to ensure a positive in-store experience.

Education

🎓

St. James Academy

High School Diploma

Skills

Customer Service

Inbound Call HandlingConflict ResolutionCustomer RetentionAccount ManagementIssue Escalation

Administrative & Office

Scheduling & Calendar ManagementData EntryRecords ManagementPatient IntakePayment Processing

Healthcare Support

Medical Office OperationsPatient Check-InAppointment CoordinationDocumentation Accuracy

Retail & Operations

Inventory ManagementStaff SupervisionStore OperationsSales Process Management

Technology

Microsoft WordMicrosoft ExcelMicrosoft OutlookCRM Systems

Key Contributions

Benefits Navigation Support at Alight

Handled complex 401(k) and benefits inquiries for a national HR and benefits outsourcing firm. Developed a working knowledge of retirement account structures and compliance requirements to guide customers through multi-step processes. Maintained accuracy on every interaction in a regulated, high-volume environment.

Benefits401(k)Compliance

Front Desk Operations at Community Health

Managed patient-facing front office functions at two separate healthcare facilities, including intake, scheduling, and payment processing. Supported operational continuity in high-traffic settings by keeping documentation current and appointment flow organized. Contributed to a smooth patient experience from first contact through checkout.

HealthcarePatient ServicesAdministrative Ops

Store Leadership at MetroPCS

Led a retail location through three years of daily operations, building a team and keeping both inventory and customer satisfaction on track. Handled staff performance, escalated service issues, and maintained store organization across high-traffic retail hours. Gained hands-on experience managing competing priorities with limited resources.

Retail ManagementTeam LeadershipOperations

Let's Connect

If you're looking for a customer service or administrative professional who can hit the ground running, I'd love to talk. I bring a strong track record across healthcare, financial services, and retail — and I'm available now.

✓7+ years of proven customer service experience

✓Healthcare and benefits navigation expertise

✓Available and ready to start quickly